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Shipping

Shipping Information

Dark Forest currently ships within the United Kingdom only.

All orders are prepared and dispatched from Essex, United Kingdom.

Processing Time

All products are made to order.

Orders are typically prepared and dispatched within 3–5 working days.
During seasonal periods (such as Ostara / Alban Eilir and other festival dates), preparation times may vary slightly.

You will receive confirmation once your order has been dispatched.

Delivery Options

Shipping rates are calculated automatically at checkout based on the total weight of your order.

Available delivery services include:

  • Standard Delivery (Royal Mail 2nd Class)
  • Tracked 24 (Royal Mail – 1 Business Day Aim)

Delivery times are estimates and begin once your order has been dispatched.

Packaging

Orders are carefully packed to ensure safe delivery.
Packaging costs are included within the shipping charges shown at checkout.

Where possible, packaging materials are selected with environmental responsibility in mind.

Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact us at:

tfreelander@dark-forest.co.uk

Please include your order number in all correspondence.

Incorrect Addresses

Please ensure your shipping details are correct at checkout.
Dark Forest cannot be responsible for delays or losses caused by incorrect address information supplied by the customer.

Shipping & International Orders

We dispatch from the United Kingdom using tracked services.

All parcels are carefully packed to ensure safe transit. Shipping costs are calculated at checkout based on weight and destination.

Delivery times are estimates only and may vary depending on customs processing in your country.

International Taxes & Duties

Orders shipped outside the UK may be subject to local taxes, VAT, import duties or customs handling fees. These charges are set by your country’s customs authority and are not included in our product or shipping prices.

Please read the information below carefully before placing an international order.

European Union

EU customers may be required to pay:

  • Local VAT
  • A customs handling or processing fee

These charges are collected by your national postal service or customs authority at the point of delivery.

United States

Orders shipped to the USA may be subject to:

  • Import tariffs
  • Customs processing or handling fees

These are determined by US customs regulations and are payable by the recipient if applied.

Canada & Australia

Depending on order value, your parcel may be subject to:

  • Import GST
  • Customs processing or clearance fees

Any applicable charges are payable by the recipient on delivery.

Customs & Delays

We are not responsible for delays caused by customs clearance procedures in your country.

If customs charges are refused and a parcel is returned to us, any return shipping fees or customs costs incurred will be deducted from any refund.